Terms and Conditions
1. Cake Design
All our cakes are made to order. You can browse our portfolio or we can design something unique for you. Any cake ordered from a picture or photo of a cake produced elsewhere can only be reproduced by us as our interpretation of the cake and will not be a replica. Please be aware that copyright also protects some designs and, therefore, cannot be copied.
We offer a complimentary one to one design consultation to all our clients over the telephone or via zoom. We also offer a face to face consultation for orders over £1000 which attracts a non refundable fee of £50. This will be deducted from the cost of your cake when you place an order. Our consultations are by appointment only and usually held at a mutual location with a date and time agreed in advance. All appointments for consultation will be confirmed in writing by Tees Bakery.
Sample cakes can be ordered through our website for £40 (here). This includes 6 of our most popular flavours. The flavours in the sample box cannot be altered. Alternatively, we offer a face to face tasting consultation for £90 (this price is made up of £50 consultation fee and £40 for the cake samples). Again you will get to try 6 of our most popular flavours. The flavours cannot be altered.
4. Serving sizes
Our standard cake serving sizes are 1"x2"x5" high. Cake serving sizes are estimated. Speciality cakes, carved cakes and method of slicing may affect the total serving number. Customer understands and accepts these terms, and must order their products accordingly after having considered these variables. We provide cake cutting guides (except carved cakes) with all our orders for you to follow to get the ordered servings.
* One-month notice for celebration cakes, secured with deposits.
* A three-month notice is needed for wedding cakes, secured with deposits.
Sometimes we might be able to accommodate a cake at shorter notice depending on our schedule and the design of your cake and the availability of the date, so please contact us to discuss.
All deposits become due once you have placed, checked and confirmed the details of your order. We will hold your date no later than one week after booking. After this time, your date is not guaranteed and will still be available to other customers. We will not treat your order as accepted until your deposit has been received.
* All celebration cake orders require a non-refundable deposit of 10%. Short notice orders that are placed within one month of the collection/delivery date are an exception to this and must be paid in full on ordering.
* For wedding cakes, a non-refundable deposit of 10% is required to secure your order. Short notice orders placed within one month of the wedding date are the exception to this; they should be paid in full at the time of ordering.
Please note that all deposits are NON-REFUNDABLE and NON-TRANSFERABLE under any circumstances. If you cancel your order, deposits paid are strictly NON-REFUNDABLE and NON-TRANSFERABLE. This may or may not be due to loss of business arising from turning away other bookings on that date.
7. Final Balance Payments
Final payment for your cake is required no later than six weeks before your collection/delivery date. We will not release your cake to you until payment has been received in full. We accept no responsibility for any loss howsoever caused for non-delivery under these circumstances.
Please note, if full payment of the wedding cake is not received 28 days before the delivery, collection and set-up date, it is assumed that the cake has been cancelled. The cancellation policy, therefore, applies in all cases. If after the 28-day deadline you try to make payment, we reserve the right to refuse your trade in all cases with complete loss of your 10% deposit.
9. Cake Design alterations
Your cake is important to us so; please take the time to check the details of your quote/order carefully. It is your responsibility to contact us of any changes required to your original order. We will try and accommodate any changes where possible. We cannot guarantee to do so and reserve the right to increase the price quoted for any extra work required.
Any changes made to your original design are subject to a change in the quoted price. Included are supplies that may no longer be needed but have already been purchased. Please note we are unable to make any changes within six weeks of the delivery/collection date for celebration and wedding cakes.
Deposits are non-refundable and non-transferable under any circumstances. Full Payments may be subject to partial refund. Full payments made less than 6 weeks in advance of the delivery date are non-refundable. Full payments made more than 6 weeks in advance of the delivery date will receive a partial refund of 50% of the total amount paid.
In the very unlikely event that we need to cancel your order for any reason, then we will give you as much notice as possible, and discuss the matter with you and try to agree to a suitable alternative. If you do not wish to accept our suggested alternative, then we will refund the full price to you. Reasons we may need to cancel - death, injury, illness (due to health and safety regulations), severe medical conditions or an accident of myself or any immediate family member.
11. Change of Occasion date
Please note should your wedding or celebration date be postponed or rescheduled we require a minimum of 6 weeks notice of the new date. This notice is to be provided in writing and will be acknowledged with a written response. If your request for change of date is made less than 6 weeks in advance of the delivery date, an administrative fee of £75 will be charged. If your request for change of date is made more than 6 weeks in advance of the delivery date, we will accommodate the change of date at no additional charges.
PLEASE NOTE: Under all circumstance, we may accommodate your change of date provided sufficient notice is given and that we can offer a cake for the re-arranged occasion date. We will do our best to accommodate your order but CANNOT GUARANTEE to be able to do so. If we are already fully booked for your new occasion date and unable to provide the cake, our cancellation policy applies. Please bear this in mind when ordering. We highly suggest that you take out insurance to cover all eventualities.
Prior arrangement is required to collect all orders within a time slot mentioned in your order form. A signature is needed for cake collection, confirming that you have received your order in good condition and as specified. We will not accept liability for any damage sustained to the cake once it has been collected and signed for.
Delivery should be arranged at the time of ordering or as soon as possible afterwards.
* Delivery is £10 on all orders over £100 within a 10-mile radius of Tees Bakery and £2 per mile after that. Distances are calculated using Google maps.
It is your responsibility to ensure that you have provided correct delivery information and to ensure that the venue is open and available at the arranged time. At the venue, should we have to wait to gain entry, you will be billed for the time at a rate of £15 per hour. If no-one is available to receive the cake at the agreed delivery time, your order will be returned to Tees Bakery and we will contact you to arrange an alternative delivery time; for which a charge will be payable. Tees Bakery accepts no responsibility for any loss or consequential loss incurred by the customer as a result.
14. Set Up
While we try to ensure that your cake is presented looking it's very best, the stability or levelness of the table upon which the cake is displayed or the quality of the surrounding around the cake is not in our control. Please ensure, the 'cake presentation table' is stable, level and sturdy enough to hold the cake. A large six tier rich fruit wedding cake can weight up to 7Kg. Please also remember that chocolate covered cakes can melt under extreme conditions as are found within a marquee on a hot Summers day. If the cake is to be set up by the venue staff, we will leave instructions on how the cake is to be displayed and obtain a signature to verify that we have done so. Once the cake is delivered or collected, set-up, and signed for Tees Bakery is not responsible for any interference or damage to the cake.
15. Non-Edible supplies
Your order may contain some non-edible items such as ribbons, flower or feather holders or wires in sugar flowers. On delivery, We will make the recipient aware of any non-edible items that must be removed before the cake is sliced and served.
16. Cakes made with Fresh Flowers
We can supply fresh flowers for your cake, or your florist can do so. We can liaise directly with your florist and arrange with them to supply the flowers at the venue, ready for setting up the cake. Please note that some flowers as not suitable for use on cakes. It is your responsibility to ensure that the flowers you chose are safe to come into contact with food.
17. Quality and storage of your cake
Your sponge cake will be baked as close to your delivery/collection day as possible to ensure quality and freshness. Cakes covered with sugar paste should be stored in a cool, dry place, preferably in the box that they are supplied in. They should not be refrigerated. We suggest that sponge cakes should be eaten as close to the delivery/collection date as possible. Tees Bakery advises that all food must be consumed within 24 hours of the first serving. Any food consumed after 24 hours or later is at the client’s discretion and becomes their responsibility. Once food has been delivered, the responsibility of consumption lies with the customer and, therefore, indemnifies Tees Bakery of all liability for personal use.
Please be aware that while your cake may not be made with nuts or a nut product, it will have been prepared in a kitchen where nut products may be used in other cakes and fillings. We cannot guarantee that your cake will be free from all nut traces. All of the cakes, fillings and icings may contain, or come into contact with, soy, wheat, dairy, nuts. It is your responsibility to inform your guests of this allergy information. We shall not be held liable for any allergic reaction resulting from consumption of the cake.
Heat and humidity can adversely affect your cake. In warmer months, it is advised the cake be kept in an air conditioned area or, at the very least, a cool area. (Refrigeration is not recommended for fondant cakes). It is strongly suggested that cakes being collected by the customer be transported in an air-conditioned vehicle. Tees Bakery is in no way responsible for any damage that may occur due to weather conditions.
Where damage does occur at the irrefutable fault of Tees Bakery, a partial or full refund may be given, this will be determined on an individual basis. Proof must be provided immediately, either in person or by way of pictorial evidence. The customer is made aware that specific designs (e.g., topsy-turvy) are more structurally sensitive than others; improper handling can lead to damage. Assuming all precautions have been taken by Tees Bakery, to provide you with a sound structural support; we accept no liability for any damage that may occur once the cake is in your possession.
21. Equipment hire
Equipment hire is to be requested at the time of the booking. All hired equipment requires a deposit.
* Cheque Deposit is not accepted.
* Cash Deposits will be reimbursed in full to the hirer on safe return of the hired equipment provided it has not suffered any damage whatsoever.
Damage includes, chips, cuts, scratches, breakages, cracks, rips, tears, dents, bending, staining and discolouration. All hired equipment should be clean and in the original packaging provided and the hired equipment must be returned within three working days.
Failure to return equipment hired on the specified day will carry a penalty. That of £5 per item per day, until the entire deposit is lost. Violation of the signed agreements can result in my business holding the deposit in part or full.